Support

Support

How to reach us, how to report a problem, and frequently asked questions. Our hours, the service desk number and what to do during a PUESC outage.

Write to us: help@sigil.com.ua · Book a consultation

How to reach usThe support address, the working hours in Kyiv time and what to put in the message so the answer comes back on the first try.
Reporting a problemThe three things without which a problem is hard to find: the RMPD number, the rough time, and the error text verbatim or a screenshot.
Frequently asked questionsShort answers to what people ask most: whether a PUESC account is needed, whether an RMPD key is needed, and what happens to the CMR data.